Effective 25th May 2018
We at Stack Sports and SportsTG (collectively, “Company” or “we” or “us” or “SportsTG”, including SportsTG Pty Ltd (ABN 76 608 341 260) and its wholly owned subsidiary companies in the United Kingdom (SportsTG (UK) Limited (Number 06809213) and in New Zealand (SportsTG Limited (NZBN 9429042499190)) know you care about how your personal information is used and shared, and we want you to be familiar with how we collect, use and disclose information from and about you. Our aim is to continually ensure that data protection is embedded in every aspect of our technologies, with the fullest transparency and notice provided to data subjects, users, clubs, and sports organisations enjoying the benefits and advantages of SportsTG’s solutions.
Please read the following to learn more about how we collect, store, use and disclose information in connection with information collected through all our services including sports management solutions, websites, mobile sites, applications (“apps”), widgets, competitions, customer surveys and advertising services (collectively, the “Company Services”). In most cases, SportsTG acts as a data processor on behalf of our data controller clients, and we collect and process personal data only at their specific direction and indication.
SportsTG is bound the EU General Data Protection Regulation (“GDPR”), as well by the privacy laws applicable in the UK, New Zealand, and Australia in relation to the collection, storage and handling of your personal information.
Company provides various services to data controller sporting organisations, including national governing bodies, state federations, associations, leagues and clubs (“Sporting Organisations”) to assist those Sporting Organisations in administering their sports. The services we provide to Sporting Organisations may include online registration and payments, membership and competition management systems, operating and hosting of systems and websites, data collection and storage services, and other systems developed and/or operated by SportsTG. The collection of information about you by the Sporting Organisation, for example when you register as a member of a Sporting Organisation, and the use and disclosure of that information, is governed by the privacy policies of the relevant Sporting Organisation.
SportsTG, acting as data processor, does not use information collected by Sporting Organisations other than in providing services to the Sporting Organisations.
WHAT INFORMATION DOES SPORTSTG COLLECT?
SportsTG collects the personal information needed to provide Company Services and for our business operations. The following are the main types of personal information collected by SportsTG and the main purposes for which they are collected.
Registration Information is the information you provide to SportsTG in the course of registering for or acquiring a Company Service, for example, to create an account, become a subscriber, make a support inquiry, become an advertiser, post comments, receive a newsletter, or enter a competition. Registration Information may include, for example, name, delivery or postal address, email address, gender and birthday. Where possible, you may have the option of interacting with us anonymously, for example when browsing our digital products as a casual user.
Health Information may also be collected in connection with registration on behalf of a Sporting Organisation or other client. Health-related information will be limited in scope, and generally will only be collected for insurance-related purposes or other legitimate interests on the part of our Sporting Organisation clients. Your explicit consent is required for the collection and processing of any health-related information.
Public Information and Posts consist of comments or content that you post to the Company Services and the information about you that accompanies those posts or content, which may include a name, user name, comments, likes, tweets, status, profile information and picture(s). Public Information and Posts are always public, which means they are available to everyone and may be displayed in search results on external search engines. Public information is collected in order to complete users’ member profiles. We will only collect and use your public personal information and posts after we have received your opt-in consent to do so.
Information from third party Social Media. If you access or log-in to a Company Service through a third party social media service or connect a Company Service to a third party social media service, the information we collect may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the third party social media service to share with us, such as your profile picture, email address, followers or friends lists, and any information you have disclosed in connection with that social media service. We do not collect your passwords other than in relation to our own services. We will only collect and use your personal information from third party Social Media after we have received your opt-in consent to do so.
Activity Information – cookies and other technologies. When you access and interact with Company Services, we may collect certain information about those visits. For example, in order to permit your connection to the Company Services, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Company Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information from that device.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect from and about you for the following purposes:
To provide Company Services to you. SportsTG will use your information to provide Company Service and features to you including:
- to provide you with customer support and to respond to inquiries;
- to improve your experience with both online and off-line Company Services by delivering content and information SportsTG believes you are likely to find relevant and interesting, including product improvement updates, information to help administer sports, advertisements and promotions;
- to allow you to comment on content, and participate in games, competitions, or rewards programs;
- to measure and improve Services and features.
Personal information may also be collected in order to fulfil administrative functions associated with these services, for customer service, support and maintenance, surveys, product improvement and client relationship purposes, as well as to enter into contracts with you or third parties. We may also use your information to improve Company Services including through research and data analysis by us and our service providers. Where your information is contained within an advertisement which SportsTG publishes for you, we may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions applicable to the initial publication of the advertisement. Where your personal information is contained in a user generated post we may publish your name and suburb to identify you as the author of the comment if we choose to publish comment in any media. We may use and disclose your personal information in other ways expressly disclosed at the point of collection. If you are a competition winner we may disclose your information to relevant regulatory authorities and publish your details in accordance with the competition terms. We will only use your personal information in this manner after we have received your opt-in consent to do so.
To deliver relevant advertisements. Subject to your opt-in consent, SportsTG and our advertisers may use the information we collect from and about you to deliver relevant ads to you when you use the Company Services or another service.
To contact you. Subject to your opt-in consent, SportsTG may periodically send direct marketing messages, such as special offers, which it believes might be of interest to you.
To share with business partners. Subject to your opt-in consent, SportsTG may share your information with business partners to permit them to send you marketing communications consistent with your choices.
HOW DO WE SHARE AND DISCLOSE INFORMATION TO THIRD PARTIES?
As a data processor, we do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) to third parties in the following limited circumstances:
To allow service and content providers to assist us in providing and managing the Company Services. SportsTG may make your information available to certain third party service and content providers, such as providers of data cloud services, website hosting service providers, direct marketing services, who help us manage or provide the Company Services or provide SportsTG with related services.
SportsTG shall remain responsible for ensuring that such third party service or content providers processes your Personal Information in accordance with the GDPR and other applicable privacy laws (see the sections below headed “Additional Information for Users in the European Economic Area (“EEA”)” and “International Data Transfers”). Unless we tell you differently and you consent, our third party service and content providers do not have any right to use the Personal Information we share with them beyond the specific service they are providing to you and/or SportsTG.
To complete a merger or sale of assets. If SportsTG sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, we may transfer or disclose your information to the party or parties involved in the transaction as part of that transaction and as part of any due diligence processes which take place in contemplation of a potential transaction.
HOW DO WE PROTECT YOUR INFORMATION?
We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
YOUR PRIVACY RIGHTS
What choices do I have?
You can always opt not to disclose information to SportsTG, but keep in mind some information may be needed to register with us or to take advantage of some SportsTG’s functionality, products and services.
You can accept or reject cookies by clicking the “cookie settings” button on our websites, or on the websites administered by SportsTG. You can also do so by adjusting your web browser controls.
Marketing, Mobile and Social Media Communications
You can opt-out of receiving certain promotional or marketing communications from us at any time by using the unsubscribe link in the emails communications we send, or by contacting us at firstname.lastname@example.org.
If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
If you have linked any of your social media accounts to your account for any Company Services, you can cancel that link by changing your account settings.
If you need any assistance with changing your account settings, please contact SportsTG at email@example.com.
How can I update and access my information (Exercise my Data Subject Rights)?
If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can either click the “Exercise your Rights” link available through MyDailyGDPR™ technology, which provides data privacy notification, consent automation, and personal data compliance management on behalf of SportsTG.
MyDailyGDPR™ ‘s privacy team will examine your request and respond to you as quickly as possible.
Please note that we may still use any de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
OTHER IMPORTANT INFORMATION FOR YOU
Remember that even after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security or other policies. We do not always completely remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.
Complaint. If you think we have breached the privacy laws in your jurisdiction, you may complain to us by contacting our Privacy Officer using the below contract information. When you contact us, please include your email address, name, address, and telephone number and clearly describe your complaint. We may need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as reasonably practicable and in any event within 5 business days, by making contact with you to inform you whether we need further information. We will also let you know the next steps in resolving your complaint. If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the privacy regulator in your jurisdiction, including the Office of the Australian Information Commissioner (www.oaic.gov.au), the UK’s Information Commissioner’s Office (www.ico.org.uk) and New Zealand Privacy Commissioner (www.privacy.org.nz)
HOW YOU CAN CONTACT US
Mail: Attn: MyDPO, ℅ SportsTG, Level 12/565 Bourke St, Melbourne VIC 3000